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Customer support

How do I cancel my Cineville membership?

Please take into consideration our mandatory minimum membership term of 4 full calendar months. Only after this period it is possible to cancel your Cineville membership. We also have a notice period of one full month, which means that your membership will always end on the last day of the next month when you cancel it. For example: when you cancel your membership September 22nd, your membership remain active until October 31st.

  1. Log in on our website (not possible in the app)
  2. You'll find your active Cineville membership under Membership, click Cancel below your card number
  3. Select your preferred end date and click Continue
  4. After this, click Confirm to confirm your cancellation.

You will always receive a confirmation email that includes your end date. The last debit will take place at the beginning of your last membership month.

Still no answer to your question?

You can also send an email to klantenservice@cineville.nl. We usually respond within a few hours.

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