Customer support

Cineville is the collective film platform of independent film theatres in the Netherlands, which have joined forces to form Vereniging Cineville (Antwoordnummer 11689, 1000 RA Amsterdam, KVK:34316723) in order to stimulate film visits to quality films. The Cineville Association is what we mean when we talk about "we" or "Cineville".

In this privacy statement we explain what data we collect and process and what your rights are in this respect.

What's Cineville? Cineville is the collective film platform for more than 70 independent movie theaters and cinemas in the Netherlands. Cineville offers services including the Cineville card, a subscription whose Terms and Conditions can be found here, and the website www.cineville.nl, where you can find the movie theaters' shared offerings.

In order to provide Cinevillepas holders and other film lovers with the best possible service through our website, we collect a number of user data via www.cineville.nl For the output of the film subscription we also need (personal) data. Below you can read what data we collect and why.

What information is collected by Cineville?

Cineville card

If you have a Cineville card, you can go to the movies in all the connected cinemas for a fixed amount per month without restriction. Because your Cinevillepas is personal, we need a number of personal details: your postal address (so that we know where we can send your card and any payment reminders or other important mail), your name, date of birth and passport photo (these are on your Cinevillepas and are also shown digitally to the cashier - this enables the film theatres to check whether your card is only used by you) and your payment details (so that you can automatically pay the subscription fee each month).

If you use your Cinevillepas to go to the movies, your card will be scanned at the entrance of the movie theatre. The details of your visit (the film you visited, the specific performance and the film theatre) are then sent to our secure database. This data will be used by Cineville to reimburse film theatres and film distributors for your visit, to give you a good overview of all the films you have visited (your visit history can be found on cineville.co.uk under your account) and to be able to give you personalized film tips.

Your data will be anonymised and aggregated in order to map out the cardholder file and the visiting behaviour of cardholders. Only Cineville, film distributors and film theatres affiliated with Cineville have insight into these analyses. In this way, we help film theatres and film distributors to understand their visitors and to respond better to the wishes of the audience.

**Messages about your film visit **

We can send you a message about your film visit, for example after your visit or to inform you that a performance for which you have booked has been cancelled. If you use your card to make a reservation via the Cineville website or the website of one of the film theatres, we can send you a message about your reservation - for example, when to pick up your reservation or how to cancel it.

Website

When you visit a website, your computer automatically sends some data to the server. For example, your IP address, the browser with which you visit the website, the operating system of your computer and the page you visit. This also happens on our website.

Website account

If you've created an account on our website, you can use it to put movies on your watchlist, view and manage the reservations you've made, set your movie calendar preferences, manage your subscription, and more. To create an account we ask you for your email address. You can link this email address to your Cinevillepas, so that your visit history automatically appears in your account.

In addition, we store how you use our website, for example, which pages you visit and which movies you put on your watchlist, so that we can optimize the user experience and possibly give you personal tips.

Newsletters

If you have signed up, we will use the email address and first name you have entered to send you newsletters and offers. If you no longer wish to receive a newsletter, you can unsubscribe at the bottom of any e-mail.

Contact

If you contact our customer service team because you have a question, comment or complaint, we will store your contact details and your message. The information collected in this way is used for the proper handling of your question or complaint and for general statistics.

Google Analytics

To collect web statistics on the use and visit of www.cineville.nl we use Google Analytics. Google Analytics places a permanent cookie on your computer/device so that your use of our website is recorded. This data is then analysed by Google Analytics and the results are provided to us. This enables us to understand how our website is used and to use this information to improve the user experience.

We do not share any personal data with Google and Google cannot use this information for other Google services.

What are cookies and how do we use them? When you visit our website, we ask your permission to place cookies on your computer, and access to those cookies can be obtained. Cookies are small pieces of (text) information that a server sends to the application or browser with the intention that this application or browser will send the information back to the server on a subsequent visit.

Cookies from Cineville

If you use our website, we place cookies. For some cookies we need your permission. We place technical cookies that are necessary to allow you, for example, to log in automatically and to remember your preferences (such as your favourite movie theatres). We also use tracking cookies to see if you have visited our website before and to reach you through advertisements on other websites. Cineville also uses so-called session cookies. These cookies are deleted as soon as you stop using our website. Cineville can use this information to adapt the website to your needs.

More information about cookies and managing your preferences can be found in our cookie policy.

Blocking cookies

You can set your browser so that you will not receive any cookies during your next visit to our website. In that case, however, you may not be able to use all the features of our website or you may not be able to access (parts of) the website.

For what purposes will Cineville use information about you? To output the Cinevillepas subscription; To recommend films based on previous visit behaviour and interests; To be able to do marketing campaigns for Cineville; To create anonymous statistical data; To secure, adapt and improve our website and systems. Use by third parties

Without your explicit consent, we will not provide your personal data to third parties for direct marketing purposes. Through us, third parties can never make you offers that are not about Cineville.

Of course we hope that more and more people will become film lovers. In order to reach new people, we therefore use the (marketing) services of third parties, such as Facebook.

Cineville can only pass on your details to third parties if you have given your permission to do so in relation to a particular third party. For example, if you have indicated through us that you would like to subscribe to the newsletter of a film theatre in your area or if you are advertised on our website to the website of a third party.

Finally, we may provide your information to a third party if it is required to do so by law and/or regulations, if it is forced to do so as a result of a lawsuit and/or if it deems it necessary to protect its own rights.

Categorieën van ontvangers van gegevens (verwerkers persoonsgegevens):

Betalingsprovider (Buckaroo) Hostingpartijen (Google, Amazon, MLab) E-mail-providers (Helpscout, Mailchimp)

Categorieën van ontvangers van gegevens (verwerkers geanonimiseerde gegevens):

Hostingpartijen (Google, Amazon, ElasticSearch, MLab) Partners (Filmtheaters, distributeurs) Analyse-tools (Google Analytics) Onderzoekspartners (Rotterdam Festivals en Utrecht Marketing)

We verwerken je gegevens mede voor onderzoeks- en statistische doeleinden. We gebruiken hiervoor de gegevens die je zelf doorgeeft in het kader van bestellingen.

We verwerken samen met Rotterdam Festivals en Utrecht Marketing persoonsgegevens (postcode-6, geen huisnummers) om statistische gegevens te genereren (o.a. segmentering op basis van het Culturele Doelgroepenmodel) en te verzamelen over ons publiek. De resultaten van de diverse onderzoeken zijn niet tot natuurlijke personen herleidbaar.

De gegevens gebruiken we bijvoorbeeld als input voor ons marketingbeleid. Uitgebreidere informatie en meer over deze verwerking lees je in de privacyverklaring van Rotterdam Festivals enUtrecht Marketing.

How do we protect your personal information? Cineville takes various appropriate technical and organisational measures to protect your (personal) data against loss or any form of unlawful processing.

Storage period

We will keep your data as long as necessary and as short as possible. Exactly how long we store data depends on the nature of the data and what it is processed for.

For the duration of your Cinevillepas subscription, your personal data will be kept for as long as your subscription is active. We keep an invoice for up to seven years after the invoice date, which is the responsibility of the Tax and Customs Administration.

After your subscription expires, your personal data will be removed or made anonymous after 6 months. Anonymising means that your personal data is stripped of all identifying characteristics. What remains are statistical data that can in no way be linked to you as a person.

This statistical information is important to us because it enables us to gain insight into the use of our services and the Cineville Pass. We also need this information in order to be able to pay the film theatres and distributors for the film visit.

If you would like to have your personal data removed or made anonymous sooner than 6 months after your subscription expires, you can of course do so. Please send an email to klantenservice@cineville.nl.

Viewing, modifying, correcting or deleting your data If you want to know what information we have recorded about you or if you want to change information, you have the right to do so. To do so, please contact us via klantenservice@cineville.nl. Then we will respond to your request within four weeks (but usually faster).

If you would like to have information corrected, completed, deleted or protected on the basis of the overview, you can send a new request to the above mentioned address. Cineville will also respond to this request within four weeks. If Cineville decides not to execute your request, we will indicate why we do not do so.

Deletion of data

You can easily cancel your Cineville Pass via our website. If you would like to have all your data deleted, you can do so by sending an e-mail to klantenservice@cineville.nl. Then we will delete all of your personal information to the extent permitted by law.

Identity check

To ensure that the information you request or change really belongs to you, we may ask you to enclose a copy of a valid proof of identity. Please make the BSN number shown on your identity card unreadable and your passport photo unrecognisable. We will remove this copy of identification after handling your request.

Complaints

If you do not agree with Cineville's use of your personal data, please let us know and we will try to find a solution together. But of course you also have the right to submit a complaint to the Authority for Personal Data, for this we refer you to their website: https://autoriteitpersoonsgegevens.nl ** Transfer to countries outside the EU**

We have the servers we use in Europe. However, for technical or operational reasons, it may be necessary for your data to be transferred (to the servers of) Cineville affiliates in the United States. We try to cooperate as much as possible with European parties and otherwise at least with parties that comply with the so-called EU-U.S. Privacy Shield Framework, which have security and privacy as a high priority.

Can this Privacy Statement be changed? This Privacy Statement is subject to change. These changes will be announced on our website (klantenservice.cineville.nl). If you have any questions about this Privacy Statement, please contact us at klantenservice@cineville.nl